We understand that sometimes you need to return an item and we want to make this as easy as possible for you. We promise to refund any unused item(s) you are not completely happy with when you return it to us in saleable condition which means all tags attached with packaging intact, the same as the product arrived with you.
In order to return an item to us, simply drop us an email at hello@poppybloom.co.uk with your Name, Order Number and Reason for return. Then package it up and post it back to us within 14 days of receipt (see below address). We will then process your refund back through our website within 7 days of us receiving it.
Return address: Poppy and Bloom, 152B Hackney Road, London, E2 7QL, UK
Unless you are returning a faulty item, unwanted orders are returned at your own cost and our delivery charges are non-refundable. We do recommend that you send via registered and tracked postage and obtain a certificate of postage to protect your parcel should it be lost in transit as we are not liable for lost parcels.
Please note that there is strictly NO REFUNDS on all our cutlery sets, sale items and customised orders. Kindly read all product information accurately before placing an order.
